Completely FREE Shipping On All Orders!

FAQ


Do you ship worldwide? 

Currently we only ship to the United States of America, the United Kingdom, Europe, Australia and Canada however, we are looking to expand our reach in the future. If you have any queries about shipping to your country of origin please email us at plushiepals.shop@gmail.com. 

How long does shipping take? 

Depending on location orders may take from between 20-40 days to arrive.

We have a 3-5 day processing time to allow process of payments and let customers change and update their orders if necessary. 

How much does shipping cost?

All shipping is currently FREE

How can I track my order? 

Once your order has been processed and shipped, you will receive an email from us detailing your tracking information so that you can monitor your order from departure to door.  

How can I change my order? 

If you need to change or cancel your order, please contact us immediately at plushiepals.shop@gmail.com. Once your order has been processed we are unfortunately unable to make any changes. 

Can I return my item?

We cannot allow exchanges or returns unless the product arrives broken or damaged. Otherwise all sales are final. 

How do I know that my payment is safe? 

All payments are processed using industry standard, bank-grade AES-256 bit encryption. 

Where can I contact support? 

Please contact us at plushiepals.shop@gmail.com or DM us on instagram @_plushiepals_